Furthermore, store employees also sometimes receive training to spot potential victims when they’re buying gift cards. This happens frequently enough that stores selling gift cards put up signs warning customers about such scams. This guarantees that victims cannot get their money back and that the malicious actors cannot be found. Usually, victims are asked to make payments using wire transfers or gift cards. These kinds of scams frequently succeed when the victim is someone who can be considered less tech-savvy. If users fall for these tactics and agree to send the money, they would be transferring their own money because scammers didn’t actually make the transaction. For example, they may claim that they’ll be fired and lose their only source of income if they don’t get the money back. Scammers would use various psychological tactics to pressure users if they refuse to send the money. If scammers are successful in convincing users that they’ve accidentally sent a large sum of money, they would start begging users to send the difference back. For less tech-savvy users, it may actually appear like the money was sent to them. They may display fake pages after asking you to log in to your online bank account. If scammers have remote access to the computer, they would use various tricks to make it seem like users actually received the money. For example, if the refunded sum is $350, they may claim to have transferred $3,500. The way refund scams work is scammers pretend to transfer a significantly larger sum of money than intended and then ask users to send it back. Instead of offering tech support services, scammers claim to offer a refund. Refund tech support scams operate in a slightly different fashion. If you refuse to pay, they may start threatening you and/or refuse to give you the password they’ve set. At the end of this fake session, you would be asked to pay hundreds of dollars. They would then pretend to remove it, while potentially stealing your files/information, as well as setting a password for your computer. If permitted, they would pretend to scan your computer and claim to have detected malware. One type of tech support scam would involve scammers asking for remote access to scan your computer for malware. But their target victims are less tech-savvy users. Their reasons for requesting remote access to your computer will not make much sense if you know anything about computers. They would request remote access to your computer because it would allow them to use deceptive tricks. If you were to call the number to cancel the subscription, scammers would follow a script and offer you a refund. If you raise doubts that they work for Norton, scammers may claim that they’re employees of a call center outsourced by Norton. Even though the phone numbers listed in these emails may be different, dialing any of them would connect you to professional scammers posing as Norton employees. The sender advises you to call Norton’s customer service phone number provided in the email if you have any questions or would want a refund. But the email may claim that the transaction will not appear in their account immediately, and instead would take up to 24 hours to be processed. The first thing users who received such an email would do is check their account for the payment. The sum will differ depending on the scam. According to one particular email that we’ve encountered, $349.99 was supposedly charged. This particular email reminds you that your Norton subscription has been renewed. While these scams may be operated by different scammers, they all look more or less the same. The “Norton LifeLock” email scam is just one example of how malicious actors use legitimate names like Norton to scam users. It goes without saying that Norton has nothing to do with this scam, its name is just used by scammers. In reality, users would be connected to professional scammers who would try to trick users into paying hundreds or even thousands of dollars. To supposedly refund this charge, the emails suggest users call the displayed phone number to be connected to Norton’s customer support. The email claims that users’ Norton subscriptions have been renewed and they’ve been charged, for example, $349.99. Norton LifeLock email scam refers to a tech support scam that tries to trick users into calling fake tech support numbers.
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